Mat BlacQ Produces and sources high-quality natural beauty products from mainly America, Asia and South Africa. And as such please be informed are shipped directly from their respective countries. They will be branded separately and will be delivered separately from any Mat BlacQ parcels and/or letters. Please note that as such, processing and delivery times of various products may arrive at different times, but rest assured, your whole order is on the way.
General Shipping TimeLine
Processing, handling and packaging: 1-3 business days
Standard Delivery: 1-2 business weeks
Total Shipping Time: 1-3 business weeks (4-21 business days)
Please note: Shipping times may vary.
All order deliveries adhere to standard Postal service business hours. Therefore, orders will only be delivered during weekdays between the hours of 9-5pm and deliveries will not be made on the weekend and public holidays. Furthermore, it is important to ensure that your shipping address has been entered correctly with no spelling errors and valid information. Any errors can result in lengthy delays to delivery or your order being returned to Sender. We are not liable for any delays or issues that may arise as a result of an incorrect address and this includes delivery to a wrong address due to an incorrect shipping address. Shipping Prices -
We have different shipping prices, depending on the total value of your order. The shipping prices are as follow:
$0 - $25 Shipping -
Order amount: $0.01 – $25.00 = $5.00 USD Shipping
$25 - $50 Shipping -
Order amount: $25.01 – $50 = $2.50 USD Shipping
We are pleased to announce that we will provide free Worldwide Shipping if your order totals above $50 USD.
Important information - Separate packages -
- In some instances, an order may be split into separate packages for any of the following reasons:
- Weight limits per package
- An item may be slightly back-ordered and shipped a little later than the rest of the items in an order.
Because we use different high quality manufactures, products are shipped straight from manufactures which enables us to delivery products worldwide very quick.
Order Tracking -
Once your order ships out we'll send you an email with your online tracking information (if available) which you can use to track your package. If 3 business days have passed and you have not received this email from us communicating about the progress of the order, simply contact us at info@matblacQ.com and we'll check it out for you right away.
Customs tax -
Some countries may require you to pay a customs tax in order to receive your order. We are in no way responsible to pay this tax and it is, therefore, the customer's duty to do so. Customs tax prices may vary in every country.
Please look above for general shipping information but if you're unsure about anything, or have any questions at all, please contact us at info@MatblacQ.com